Why IMS

One team, accountable from request to sign-off.

What sets IMS apart is simple: we do the work ourselves, we keep you informed, and we stand behind the result.

What you can expect

A vendor that answers for the work.

01
100% in-house
Every job is done by our own team. No subcontractors, so there are no handoffs and no finger-pointing.
02
One point of contact
One person follows your request from the first message to sign-off, and knows your property.
03
Response times we can keep
Same or next-day service on standard requests, and a 4-hour emergency response during business hours. We only promise what we deliver.
04
Liability insured
Certificate of insurance available on request, ready for your vendor file.
05
Clear, competitive quotes
Every job is quoted up front at competitive rates. Larger work gets a written proposal before anything starts.
06
Documented and followed up
We confirm what was done in writing and follow up to make sure the issue is resolved.

How it works

No guesswork about what happens next. You know who is coming, what they found and what it will take.

Step 1: Request
Send a work order with photos of the issue, the property location, how urgent it is and the scope of work.
Step 2: Assess on site
We visit the property to see the issue first-hand and confirm exactly what the job involves.
Step 3: Fix on the spot when possible
If it is a straightforward repair, we can often take care of it during the same visit.
Step 4: Otherwise, a clear written proposal
For larger work you get a written proposal with the scope, timing and price before anything starts.
Step 5: Done, documented and followed up
We confirm what was done in writing and follow up to make sure the issue is resolved.

Our values

Reliability: We show up when we said we would, and we finish what we start.
Quality workmanship: Work done properly the first time, by people who take pride in it.
Safety: Safe for our team, your occupants and the property, on every job.
Accountability: One team answers for the whole job. If something is not right, we make it right.
Clear communication: You always know what is happening, what we found and what comes next.

Same or next-day service for standard requests, and a 4-hour emergency response during business hours.